Job Title: Customer Support Manager

Job Summary:
The Customer Support Manager at Middle Credit Score® will oversee the customer service department, ensuring that clients receive exceptional support throughout their credit improvement journey. This role involves managing a team of customer support representatives, developing support strategies, and ensuring that client inquiries are resolved promptly and effectively.

Key Responsibilities:

• Manage and lead the customer support team, providing training and guidance.
• Develop and implement customer support strategies that align with company goals.
• Monitor and analyze customer service metrics to ensure high levels of client satisfaction.
• Resolve escalated customer inquiries and issues in a timely manner.
• Collaborate with other departments to enhance the overall client experience.

Qualifications:

• Bachelor’s degree in business, communications, or a related field.
• 3+ years of experience in customer service management.
• Strong leadership and team management skills.
• Excellent problem-solving and communication abilities.
• Familiarity with CRM systems and customer service software.