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Member Support Specialist
3 months ago
Location
1600 East Sonoran Desert Drive, Phoenix, AZ 85085, United States
Salary
$5,000
Time
5h/day

QUALIFICATIONS:

This position requires 5 or more years of experience and is considered to be instrumental for consumers considering Middle Credit Score as a viable location to obtain credit score resources designed to empower and increase a new members middle credit score.

  • The Member Success Specialist must be proactive, have strong communication skills and a passion for helping members
  • At least one year of experience in a related field is needed
  • You are a self-starter who thrives in a fast-paced environment and is motivated to build cross-functional skills in a dynamic company
  • You have experience in Customer Success, Sales Operations, or Customer Support and love using that to solve problems
  • You can wear many hats (as a matter of fact you enjoy it!)
  • 1+ years experience in Customer Success, Sales Operations, or Customer Support
  • An “I can do it
  • I own it” attitude
  • Interpersonal strengths, including patience, flexibility, consideration, diplomacy, tact, empathy, and confidence
  • Excellent verbal and written communication skills

RESPONSIBILITIES:

  • Directly provide exceptional service to members over the phone, email, and chat
  • Direct outreach to members to provide information and offer new products
  • Identify member challenges and work with the internal team to resolve them
  • Collaborate cross-functionally with other teams
  • Prioritize and funnel member feedback to optimize the user experience

BENEFITS:

  • An opportunity to work for a rapidly growing financial resource company with a great culture and team environment
  • Hybrid role flexibility (Both Home & Office)
  • Awesome coworkers who care about their work and each other
  • Collaborate cross-functionally with other teams and affiliates
  • Prioritize and funnel member feedback to optimize the user experience
  • Fun, fast-paced environment

JOB DESCRIPTION

  • If you are inspired to be a part of a growing company
  • Hybrid role flexibility (Both Home & Office)
  • Awesome coworkers who care about their work and each other
  • Collaborate cross-functionally with other teams and affiliates
  • Prioritize and funnel member feedback to optimize the user experience
  • Fun, fast-paced environment