QUALIFICATIONS:
This position requires 5 or more years of experience and is considered to be instrumental for consumers considering Middle Credit Score as a viable location to obtain credit score resources designed to empower and increase a new members middle credit score.
- The Member Success Specialist must be proactive, have strong communication skills and a passion for helping members
- At least one year of experience in a related field is needed
- You are a self-starter who thrives in a fast-paced environment and is motivated to build cross-functional skills in a dynamic company
- You have experience in Customer Success, Sales Operations, or Customer Support and love using that to solve problems
- You can wear many hats (as a matter of fact you enjoy it!)
- 1+ years experience in Customer Success, Sales Operations, or Customer Support
- An “I can do it
- I own it” attitude
- Interpersonal strengths, including patience, flexibility, consideration, diplomacy, tact, empathy, and confidence
- Excellent verbal and written communication skills
RESPONSIBILITIES:
- Directly provide exceptional service to members over the phone, email, and chat
- Direct outreach to members to provide information and offer new products
- Identify member challenges and work with the internal team to resolve them
- Collaborate cross-functionally with other teams
- Prioritize and funnel member feedback to optimize the user experience
BENEFITS:
- An opportunity to work for a rapidly growing financial resource company with a great culture and team environment
- Hybrid role flexibility (Both Home & Office)
- Awesome coworkers who care about their work and each other
- Collaborate cross-functionally with other teams and affiliates
- Prioritize and funnel member feedback to optimize the user experience
- Fun, fast-paced environment
JOB DESCRIPTION
- If you are inspired to be a part of a growing company
- Hybrid role flexibility (Both Home & Office)
- Awesome coworkers who care about their work and each other
- Collaborate cross-functionally with other teams and affiliates
- Prioritize and funnel member feedback to optimize the user experience
- Fun, fast-paced environment