Job Title: Credit Specialist

Job Summary:
The Credit Specialist at Middle Credit Score® is responsible for assisting clients in improving their credit scores by analyzing credit reports, identifying areas for improvement, and providing personalized guidance on how to achieve better credit health. The ideal candidate will have a strong understanding of credit reporting, debt management, and credit repair strategies.

Key Responsibilities:

• Analyze client credit reports and identify areas for improvement.
• Provide personalized advice and strategies to help clients enhance their credit scores.
• Educate clients on credit management best practices and the impact of credit behavior on credit scores.
• Maintain accurate and detailed client records.
• Collaborate with the client support team to ensure a seamless client experience.

Qualifications:

• Bachelor’s degree in finance, business, or a related field.
• 2+ years of experience in credit counseling, credit analysis, or a related field.
• Strong understanding of credit reporting and credit score calculation.
• Excellent communication and interpersonal skills.
• Ability to work remote independently, and as part of a team.

Job Title: Customer Support Manager

Job Summary:
The Customer Support Manager at Middle Credit Score® will oversee the customer service department, ensuring that clients receive exceptional support throughout their credit improvement journey. This role involves managing a team of customer support representatives, developing support strategies, and ensuring that client inquiries are resolved promptly and effectively.

Key Responsibilities:

• Manage and lead the customer support team, providing training and guidance.
• Develop and implement customer support strategies that align with company goals.
• Monitor and analyze customer service metrics to ensure high levels of client satisfaction.
• Resolve escalated customer inquiries and issues in a timely manner.
• Collaborate with other departments to enhance the overall client experience.

Qualifications:

• Bachelor’s degree in business, communications, or a related field.
• 3+ years of experience in customer service management.
• Strong leadership and team management skills.
• Excellent problem-solving and communication abilities.
• Familiarity with CRM systems and customer service software.

Job Title: Marketing Coordinator

Job Summary:
The Marketing Coordinator at Middle Credit Score® will be responsible for planning and executing marketing campaigns to promote the company’s services. This role involves creating content, managing social media accounts, analyzing marketing data, and coordinating with external vendors to enhance brand visibility and client engagement.

Key Responsibilities:

• Develop and execute marketing campaigns across various channels, including digital, social media, and email.
• Create engaging content that aligns with the company’s brand and marketing goals.
• Manage the company’s social media accounts, including content creation, scheduling, and interaction with followers.
• Analyze marketing data and metrics to assess the effectiveness of campaigns and adjust strategies accordingly.
• Collaborate with external vendors, including graphic designers, copywriters, and digital marketers, to execute campaigns.

Qualifications:

• Bachelor’s degree in marketing, communications, or a related field.
• 2+ years of experience in marketing, preferably in the financial services or credit repair industry.
• Strong knowledge of digital marketing strategies and tools.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects simultaneously.
• Ability to work remote

QUALIFICATIONS:

This position requires 5 or more years of experience and is considered to be instrumental for consumers considering Middle Credit Score as a viable location to obtain credit score resources designed to empower and increase a new members middle credit score.

• The Member Success Specialist must be proactive, have strong communication skills and a passion for helping members
• At least one year of experience in a related field is needed
• You are a self-starter who thrives in a fast-paced environment and is motivated to build cross-functional skills in a dynamic company
• You have experience in Customer Success, Sales Operations, or Customer Support and love using that to solve problems
• You can wear many hats (as a matter of fact you enjoy it!)
• 1+ years experience in Customer Success, Sales Operations, or Customer Support
• An “I can do it
• I own it” attitude
• Interpersonal strengths, including patience, flexibility, consideration, diplomacy, tact, empathy, and confidence
• Excellent verbal and written communication skills

RESPONSIBILITIES:

• Directly provide exceptional service to members over the phone, email, and chat
• Direct outreach to members to provide information and offer new products
• Identify member challenges and work with the internal team to resolve them
• Collaborate cross-functionally with other teams
• Prioritize and funnel member feedback to optimize the user experience

BENEFITS:

• An opportunity to work for a rapidly growing financial resource company with a great culture and team environment
• Hybrid role flexibility (Both Home & Office)
• Awesome coworkers who care about their work and each other
• Collaborate cross-functionally with other teams and affiliates
• Prioritize and funnel member feedback to optimize the user experience
• Fun, fast-paced environment

JOB DESCRIPTION

• If you are inspired to be a part of a growing company
• Hybrid role flexibility (Both Home & Office)
• Awesome coworkers who care about their work and each other
• Collaborate cross-functionally with other teams and affiliates
• Prioritize and funnel member feedback to optimize the user experience
• Fun, fast-paced environment